At Off-white, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return the item within 30 days of receipt for a refund or exchange. Please note that certain items, including custom or final sale items, are not eligible for return.
To be eligible for a return, items must be in new and unused condition, with all original tags and packaging intact. Please note that any item that is returned without its original packaging or in a damaged condition will not be accepted for return.
- Contact us at email@example.com to obtain a return authorization and to receive instructions on how to proceed with your return or exchange.
- Pack the item securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition to ensure full credit.
- Enclose the return form and a copy of your invoice.
- Prior to sending any item back, please ensure that the item is properly packaged to protect against damage in transit.
- Send the return package to the address provided to you in the return instructions.
A refund will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
If you need to exchange an item, please contact us at firstname.lastname@example.org to obtain a return authorization and to receive instructions on how to proceed with your exchange.
Please note that this return policy applies only to products purchased directly from Off-White. If you have purchased a Off-White product from another retailer, please contact that retailer for their return policy.
Please be advised that, This is a sample policy and should be reviewed and updated as per the actual business process and requirements. It is strongly recommended to have a legal advice before publishing any policies on website to avoid legal complications.